Terms of Trade

These Terms of Trade apply to all GreenMan Property Services work in Mackay. They are grouped by the types of work we do — bond and pre-sale cleaning, other interior cleaning, exterior cleaning (pressure/soft wash and gutters), handyman, lawn/garden/landscape, and commercial site maintenance — followed by General Terms that apply to every engagement. By obtaining an estimate or quote, or engaging our services, you agree to these Terms of Trade to the extent applicable.

1. Bond, pre-sale and interior cleaning

Our cleaning team prepares rental properties for exit inspections and carries out deep presentation cleans, including pre-sale cleaning. Pre-sale and presentation cleans are carried out to a similar depth of care as bond/exit cleans, adapted to the quoted scope. Where the job is a bond/exit clean, the points below help keep the process smooth and support the best chance of maximising your bond return.

Service Promise (bond / exit cleans)

For your peace of mind, if your property manager carries out the exit inspection and finds items that we have reasonably missed on our initial clean, we will happily return to the property and reclean the items. This is on the condition that no other person has entered the property prior to real estate vacate inspection and the property is inspected and we are notified within 3 days of the clean being completed. If a return visit is required to rectify any cleaning items missed as per our quote, we will re-attend as soon as practicable within 4 working days of being notified.

Entry report

It’s a good idea to check through the entry report given to you when you signed the lease. Do let us know if there are any items you are not responsible for or any items that may require special attention when we are preparing the quote.

Vacant property

Your property will need to be fully vacated before we start cleaning, including all furniture and personal belongings. If you are running late with the move, let us know as soon as you can and we can re-arrange our bookings to suit.

Keys and access

We will need keys (or agreed access) to the property. We are happy to collect keys from the Real Estate if you have already handed them back. Please let us know the day prior to the clean where the keys will be.

Bins and general waste

If cleaning the bins is part of the work we have agreed on, please ensure they are empty of general waste prior to cleaning day. If we need to arrange to have them emptied there may be an additional charge.

Please ensure any unwanted furniture or general waste is removed or additional charges may be incurred.

Unless stated, we provide conventional cleaning methods only and may not cover unusual or specialist cleaning (for example smoke staining, mineral deposits, alfoil etching on windows, pet hair) or unusual/excessive dirt build-up.

Mould

We will attempt to clean marks and mould from surfaces and walls where required; however we may not be able to remove all marks and stains from mould in all instances.

Carpets

Our cleaners will endeavour to remove the maximum amount of spotting or staining during carpet cleaning, but no guarantees can be given on complete stain or odour removal in all situations. Older or previously damaged carpets may be further damaged by cleaning.

Shower screens and glass

Whilst we endeavour to do our best, it is not always possible to remove calcium stains from shower screens or other glass surfaces.

Damage during cleaning

Occasionally an item may need to be dismantled or removed to be cleaned properly (for example oven doors, light fittings, toilet seats). Whilst we will take the utmost care, we cannot take responsibility if damage occurs that is attributable to wear or age of the part. If we believe an item may be damaged by cleaning or disassembly we will not clean it and we will advise you. On rare occasions some items can be damaged by cleaning even when great care is taken — tell us if you have any items you would prefer not to be cleaned.

2. Exterior cleaning — pressure wash, soft wash and gutters

Pressure and soft wash

We aim to safely and effectively clean your property using pressure and soft washing techniques. While we strive to achieve the highest standards, we cannot guarantee the removal of all stains or damage resulting from pre-existing conditions, including loose paint, crumbling masonry, or unstable surfaces. We are not responsible for any damage resulting from improper maintenance, poor sealing, previous cleaning efforts, or any failure to adhere to pre- or post-service care recommendations. Please consult our team to address specific concerns and ensure the best results.

Gutter cleaning

Gutter cleaning requires safe access to roof lines and elevated areas. Fragile, damaged or unusually steep roofs, brittle tiles, or unsafe access may limit what we can safely complete; we will advise you if we need to stop or vary the work.

Debris removed from gutters is disposed of or left as stated in your quote. Blocked downpipes beyond a simple clear, or repairs to gutters/roofing, are outside a standard clean unless expressly quoted.

3. Handyman and general maintenance

Handyman and maintenance works are limited to the quoted scope of work. Anything outside that scope requires agreement (and may be a variation).

Latent defects, unsafe conditions, hidden damage or issues only revealed once work has commenced may require a variation before we can complete the job safely or satisfactorily.

Material warranties are generally those of the manufacturer. Our workmanship guarantee is set out in the General Terms below.

We leave the work area tidy as practicable at the end of each attendance, within the limits of the job and site conditions.

Where applicable, GreenMan Property Services may only carry out work defined by QBCC as construction work to a maximum value of $3,300.

4. Lawn, garden and landscape

This section covers lawn mowing, garden maintenance (including hedging, tree pruning and weed spray), landscape installation and related outdoor presentation work.

Outdoor works are weather dependent. Rain, extreme heat, high winds or unsafe ground conditions may delay the job; we will reschedule as soon as practicable. Light rain is often fine for garden work; storms or waterlogged ground may be moved so we do not churn soil or leave a mess.

We take care with living plants and turf, but recovery after pruning, transplanting, seasonal stress or weed treatment is not guaranteed. Results depend on species, season, soil and aftercare.

Please ensure clear, safe access for mowers and garden equipment (gates, locked areas, pets secured, vehicles moved). Extra time caused by blocked access may be chargeable.

Weed spray is applied as quoted (product, areas and method). Tell us about irrigation systems, pets, children’s play areas and any sensitive or valued plants before we start so we can work around them where practicable.

Grass clippings, green waste and spoil are disposed of or left on site as stated in your quote. Changes to disposal arrangements may incur an additional charge.

Standard garden maintenance is care of what is already in the beds. Supply and planting of replacement plants, or a one-off catch-up on a neglected garden, is quoted separately where it sits outside a normal maintain visit.

Ground-level hedge and shrub shaping and routine dead-frond tidy may form part of a quoted scope. Work at height, large limb reduction or anything needing a ticketed arborist is quoted separately.

5. Commercial site maintenance

Commercial, retail, office, strata and body corporate grounds contracts are scoped to the site — typically mowing, edging, garden-bed tidy, hedge and shrub trimming, blowing down paths and car parks, and a presentation check, with extras (spraying, mulching, palm cleaning, irrigation checks, green-waste removal) only where quoted.

We follow your access process — keys, codes, contractor sign-in and induction. Crews are identifiable and insured and can complete company or site-specific inductions where required.

Visit frequency and scope are set in the contract. Variations (for example storm clean-up, extra pruning or new beds) are quoted before the extra work is done.

6. General Terms (all services)

The following General Terms apply to every GreenMan Property Services engagement unless a written special condition says otherwise.

Interpretation

• These Terms and Conditions form part of any Agreement to carry out work by Work order, Estimate or Quote (hereby referred to as Quote) given by GreenMan Property Services Pty Ltd (hereby referred to as “GreenMan Property Services”) with the ABN 87 619 837 731.
• “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing.
• The “Client” is the individual person, Company or entity seeking the Services of GreenMan Property Services. In the event this agreement has been entered into by more than one party each party shall be jointly and severally liable for any amount due. (Example — Real Estate Agent engaging work on behalf of a landlord or property owner.)
• Services is deemed to include the Works and Materials (labour, materials, goods, equipment or the hire of specialised equipment and or contractors) required to complete the engagement.

Acceptance

• The Client will be deemed to have accepted these Terms and Conditions by proceeding to obtain an Estimate, Quote or engaging our services either verbally or in writing on theirs or any other person or entities behalf when acting as an agent or otherwise.

Pricing

• GreenMan Property Services normal trading hours are 8am–5pm Monday to Friday. Services performed (at the Client request) outside those hours or on a Public Holiday may, at our discretion, incur additional charges.
• All quoted prices are valid for the period stated on the quote on the condition that all materials required remain at the purchase price used by GreenMan Property Services to prepare the quote. GreenMan Property Services may also at its sole discretion, review the pricing if the quote is accepted within the date of submission, only on this condition.
• Services covered by the quote are limited to those expressly detailed in the “Scope of Work” to be undertaken in the quote.
• GreenMan Property Services is entitled to vary the quote to take into account:
  • Any associated Services required to successfully complete the works not expressly stated in the Scope of Work
  • Any additional Services requested or required by the Client after the commencement of the work which were not part of the scope specified in the original quote
  • Any increase in the cost of the Materials required
  • Any price variation from a third party engaged to complete the works
• Cancellation of any work order, verbal instruction or accepted quote may incur a fee to cover any costs actually incurred by GreenMan Property Services in commencing the work including the purchase of any Materials and allocation of Labour.
• GreenMan Property Services reserves the right to charge ‘cost plus’ on equipment, hire of equipment, specialised skills, materials, fuel etc… to complete the scope of work requested by the client.
• The Client will, at the discretion of GreenMan Property Services, incur additional charges when the Services are required in Emergency and Urgent situations. Emergency is a situation that needs to be attended to within a 2-hour time frame of a request for Services. Urgent is a situation that needs to be attended to within a 12 hours period.
• Time to travel to and from site location, time to source and purchase materials (if required), time on location to complete tasks and time waiting on Client decisions is chargeable.

Payment Terms

• All Materials utilised for any work remains the property of GreenMan Property Services until the Client has made full payment of all outstanding invoices.
• GreenMan Property Services payment options are outlined on the invoice. GreenMan Property Services accepts Credit Card payment by MasterCard and Visa.
• GreenMan Property Services reserves the right to require the payment of a deposit prior to commencing any work and may also require progress payments to be made upon partial completion of work.
• In the event that any agreed progress payments are not honoured by the Client, GreenMan Property Services reserves the right to halt work until such time the outstanding payment is forthcoming.
• All accounts are to be paid by the due date noted on the invoice.
• GreenMan Property Services reserves the right to charge Administration fees with a monthly fee of twenty-five dollars ($25) plus GST for accounts not paid within GreenMan Property Services’ agreed payment terms.
• GreenMan Property Services may charge interest at two percent (2%) plus GST above the Commercial Lending rate of the GreenMan Property Services’ bank calculated daily on amounts not paid within GreenMan Property Services payment terms.
• The Client must pay the damages to GreenMan Property Services of any costs, expenses or losses incurred by GreenMan Property Services as a result of the Client’s failure to pay to GreenMan Property Services all sums outstanding as owed by the Client to GreenMan Property Services including without limiting the generality of the foregoing any debt collection and legal costs incurred in enforcing payment on a solicitor and own client basis.
• Where GreenMan Property Services are engaged by an agent acting on behalf of a third party client and are subsequently unable to recover debts from the third party client we reserve the right to recover them from the agent acting on their behalf that issued the work or quote request.

Workmanship

• GreenMan Property Services offers a guarantee of three months against faulty workmanship. The guarantee is on labour only with the warranty on materials generally being borne by the manufacturer of those materials.
• To the extent permitted by law, the liability of GreenMan Property Services in contract, tort or otherwise which may arise directly or indirectly in respect of the supply of Services or any act, failure or omission of GreenMan Property Services pursuant to the Estimate is limited only to the amount payable by the Client under the Quote or Invoice for works completed.
• When the Client is informed that any materials supplied or method of work requested by the Client are not of sufficient quality and the Client wishes to go ahead with the work request using those materials or method of work, the guarantee of labour is then void.
• GreenMan Property Services reserves the right to make null and void the warranty should any Materials be reinstalled elsewhere, modified, altered, damaged or put to any undue stress other than in the way the Materials were designed to perform.
• GreenMan Property Services will exercise all reasonable care, skill and diligence in undertaking the work, will ensure the works are of sufficient quality and will undertake the work within a reasonable time. The Client only has a right to a remedy from GreenMan Property Services when the work undertaken by GreenMan Property Services does not meet the consumer guarantees described in the Australian Consumer Law with respect to the supply of services.
• Notwithstanding any other provision of these Terms and Conditions, GreenMan Property Services is in no circumstances (whatever the cause) liable in contract, tort including without limitation, negligence or breach of statutory duty or otherwise to compensate the Client for:
  • any increased costs or expenses; any loss of profit, revenue, business, contracts or anticipated savings;
  • loss or expense resulting from a claim by a third party; or
  • any special, indirect or consequential loss or damage of any nature whatsoever caused by any reasonable delay in completing the Works.

Completion of Work

• GreenMan Property Services will endeavour to schedule work requests for commencement and completion as soon as possible after engagement. However, this may be dependent on the availability of Labour and Materials, Public Holidays and weather conditions.
• The Client shall provide exclusive site access to GreenMan Property Services to complete the work requests. Any costs for parking at the site, or losses or expenses incurred by GreenMan Property Services due to interrupted site access will be charged to the Client.
• GreenMan Property Services will not be responsible for any problems with the work request that are only revealed when work has commenced. GreenMan Property Services will carry out any work needed to fix any such problems if it is considered necessary for satisfactory or safe completion of the work request. Any additional work necessary due to an unforeseen circumstance is a variation and subject to the pricing variation terms above. If a price is not agreed, the charge will be the actual cost plus another twenty percent (20%) plus GST.
• The hourly rate for ‘Do and Charge’ work may change should GreenMan Property Services experience latent conditions or obstacles requiring the hire of special equipment to complete the work request.
• Where there are variations to an accepted quote, work order or verbal instruction the Client shall indemnify GreenMan Property Services from any additional cost incurred by GreenMan Property Services, should the Client increase or alter the scope of work to be provided by GreenMan Property Services. These variations shall be payable under our usual terms of payment.

Privacy

• The Client authorises GreenMan Property Services to collect, retain, record, use and disclose commercial and/or consumer information about the Client, in accordance with the Privacy Act 1988 and the Privacy Principles outlined in the Privacy Amendment Act 2012, to persons and/or legal entities who are a solicitor or any other professional consultant engaged by the Contractor, a debt collector, credit reporting body and/or any other individual or organisation which maintains credit references and/or default listings. This information may be given before, during or after the provision of credit to the Client.
• Where GreenMan Property Services are engaged by an agent acting on behalf of a third party client then the agent must, when requested by GreenMan Property Services, disclose to GreenMan Property Services the full contact details of the client and assist GreenMan Property Services in the recovery of any debt owed for unpaid accounts.

Questions about these Terms of Trade: admin@greenmanservices.com.au or 07 4955 0992.